Shoreditch Removals Service Terms and Conditions

These Terms and Conditions set out the basis on which Shoreditch Removals provides removal and related services. By booking a service, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings indicated:

1.1 Client means the person, business, or organisation booking and paying for the services.

1.2 Company means Shoreditch Removals, the provider of the removal and associated services.

1.3 Services means removal, packing, loading, unloading, transportation, storage, and any other services provided by the Company to the Client.

1.4 Goods means all personal belongings, furniture, equipment, and any other items in respect of which the Company provides Services.

1.5 Contract means the agreement between the Client and the Company for the provision of Services, incorporating these Terms and Conditions and any written quotation or confirmation issued by the Company.

2. Scope of Services

2.1 The Company provides domestic and commercial removal services, including but not limited to packing, loading, transportation, unloading, and, where agreed, storage and waste removal services.

2.2 The precise scope of Services will be set out in the quotation or booking confirmation provided to the Client prior to the commencement of the Services.

2.3 The Company may decline to handle particular items at its discretion, including items that are unsafe, prohibited, illegal, excessively heavy, or likely to cause damage or injury.

3. Booking Process

3.1 The Client may request a quotation by providing accurate information regarding the property access, the volume and nature of Goods, the locations involved, and any special requirements such as packing, dismantling, reassembly, or storage.

3.2 Quotations are normally based on the information supplied by the Client. If the information proves to be inaccurate or incomplete, the Company reserves the right to adjust the quotation or apply additional charges.

3.3 A booking is only confirmed once the Client has accepted the quotation and the Company has issued a booking confirmation. Verbal quotations or provisional dates do not constitute a binding Contract.

3.4 The Client must check all booking details carefully. It is the Client's responsibility to ensure that dates, addresses, access information, and service requirements are correct.

3.5 The Company reserves the right to refuse or cancel a booking where the Services cannot reasonably or safely be provided, including where access is unsuitable or where the Client has not disclosed relevant information.

4. Prices and Payment

4.1 Prices are normally provided as a fixed quotation based on the details provided by the Client or, in some cases, as an hourly rate plus any agreed additional charges.

4.2 All prices are exclusive of any applicable taxes or statutory charges, which will be added where applicable.

4.3 The Company may require a deposit to secure the booking. Any such deposit requirement and amount will be detailed in the quotation or booking confirmation.

4.4 Unless otherwise agreed in writing, payment of the balance for the Services is due on or before completion of the Services on the removal date.

4.5 The Company reserves the right to withhold commencement or continuation of the Services if payment is not made when due.

4.6 Where payment is not received on time, the Company may charge interest on overdue sums and recover any reasonable costs incurred in the collection of outstanding amounts.

5. Cancellations, Postponements and Variations

5.1 The Client may cancel or postpone the Services by giving the Company written notice.

5.2 The Company may apply a cancellation or postponement fee, depending on the notice period given. The applicable fee structure, if any, will be set out in the quotation or booking confirmation or notified to the Client at the time of booking.

5.3 If the Client cancels or postpones the Services on the scheduled removal date, the Company may charge up to 100 percent of the quoted price to cover costs and loss of bookings.

5.4 If the Client wishes to vary the Services, including changes to dates, times, addresses, or the volume or nature of Goods, the Client must notify the Company as early as possible. Variations are subject to availability and may result in an adjusted quotation and additional charges.

5.5 The Company reserves the right to cancel or reschedule the Services in circumstances beyond its reasonable control, including but not limited to severe weather, road closures, vehicle breakdowns, accidents, illness, or other events of force majeure. In such cases, the Company will seek to offer an alternative date or time and shall not be liable for indirect or consequential losses arising from such cancellation or rescheduling.

6. Client Responsibilities

6.1 The Client must ensure that adequate and safe access is available at the collection and delivery addresses, including suitable parking space for the Company's vehicles, clear hallways and staircases, and safe floors and surfaces.

6.2 The Client is responsible for obtaining and paying for any parking permissions, permits, or dispensations that may be required at either address. Any fines or penalty charges incurred due to the absence of necessary permits or restrictions not properly disclosed will be charged to the Client.

6.3 The Client must ensure that Goods are properly packed where the Company is not providing packing services. Fragile or valuable items should be packed carefully and marked clearly.

6.4 The Client must remove or secure any fixtures or fittings and disconnect any appliances in accordance with manufacturer instructions, unless expressly agreed as part of the Services.

6.5 The Client must not include in the Goods any items that are hazardous, explosive, flammable, corrosive, perishable, illegal, or otherwise unsuitable for transport or storage. The Client will be responsible for any loss, damage, or injury caused by restricted items included without the Company's knowledge or consent.

6.6 The Client or an authorised representative should be present during the Services to provide access, direct the placement of Goods, and sign any job sheets or completion notes.

7. Company Responsibilities

7.1 The Company will exercise reasonable care and skill in providing the Services.

7.2 The Company will use vehicles and equipment suitable for the agreed Services and will take reasonable steps to protect Goods and property during loading, transportation, and unloading.

7.3 The Company will use reasonable endeavours to adhere to agreed arrival and completion times but does not guarantee such times. Time estimates are indicative and may vary due to traffic, access conditions, or other factors beyond the Company's reasonable control.

7.4 The Company may subcontract all or part of the Services to carefully selected subcontractors. In such cases, these Terms and Conditions will continue to apply.

8. Liability and Limitations

8.1 The Company's liability for loss of or damage to Goods is limited to a reasonable cost of repair or replacement, taking into account age, condition, and market value, and subject to any financial limits stated in the quotation or booking confirmation.

8.2 The Company will not be liable for:

a. Loss or damage arising from inherent vice, defect, or natural deterioration of Goods.

b. Loss or damage to fragile or delicate items not properly packed by the Company.

c. Loss or damage arising from dismantling or reassembly of furniture or equipment, unless caused by the Company's negligence.

d. Loss or damage to items of special value, including but not limited to jewellery, watches, money, documents, artworks, antiques, digital data, or collections, unless specifically declared and agreed in writing before the commencement of the Services.

e. Indirect or consequential loss, including loss of profit, income, or opportunity.

8.3 The Company will not be responsible for any damage to property where the Company has followed the Client's instructions, including where Goods are moved through areas with restricted access or where the Client insists on particular handling arrangements against the Company's advice.

8.4 Any claim for loss or damage must be notified to the Company in writing as soon as reasonably practicable and in any event within a reasonable period after the completion of the Services. The Client should provide clear details and, where possible, photographs and evidence of value.

8.5 Nothing in these Terms and Conditions excludes or limits the Company's liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded or limited by law.

9. Insurance

9.1 The Company maintains appropriate insurance in respect of its legal liabilities in providing the Services.

9.2 The Client is encouraged to maintain its own insurance cover for the full replacement value of the Goods, particularly where high value items or specialist equipment are involved.

10. Waste, Disposal and Environmental Regulations

10.1 The Company may, by prior agreement, remove and dispose of certain unwanted items as part of a clearance or disposal service.

10.2 Any waste removal services will be carried out in accordance with applicable waste and environmental regulations. The Company will only transport and dispose of waste at authorised facilities.

10.3 The Client must accurately identify any items intended for disposal and must not include hazardous, clinical, or restricted waste unless expressly agreed in advance and permitted by law.

10.4 Additional charges may apply for the disposal of certain items, including but not limited to mattresses, electrical equipment, appliances, construction materials, and bulky furniture, depending on local disposal charges and handling requirements.

10.5 The Company reserves the right to refuse to remove or transport any items which it reasonably believes may be illegal, unsafe, contaminated, or otherwise unsuitable for disposal through normal channels.

11. Delays and Waiting Time

11.1 The Client should ensure that properties are accessible at the agreed times and that all necessary keys, codes, and permissions are available.

11.2 If the Services are delayed due to factors beyond the Company's control, including but not limited to waiting for keys, delays in property access, or third-party actions, the Company may charge a waiting time fee based on its standard hourly rates.

11.3 The Company will not be liable for any losses arising from delays caused by third parties, including estate agents, solicitors, landlords, or other service providers.

12. Storage Services

12.1 Where the Company provides or arranges storage, the terms relating to storage, access, and charges will be provided separately or included in the quotation or booking confirmation.

12.2 The Client is responsible for ensuring that no prohibited or perishable items are placed into storage.

12.3 Storage charges are payable in advance and must be kept up to date to retain the right of access to stored Goods.

13. Complaints and Dispute Resolution

13.1 If the Client is dissatisfied with any aspect of the Services, the Client should raise the issue with the Company as soon as possible so that any concerns can be addressed promptly.

13.2 The Company will investigate complaints in good faith and seek to reach a fair resolution.

13.3 If a dispute cannot be resolved directly, either party may pursue any legal remedies available under the governing law specified below.

14. Data Protection and Privacy

14.1 The Company will collect and use the Client's personal data only for the purposes of administering bookings, providing the Services, handling payments, and managing any enquiries or complaints.

14.2 The Company will take reasonable steps to protect personal data and will not share it with third parties except where necessary to perform the Services, process payments, comply with legal obligations, or where the Client has otherwise consented.

15. General Provisions

15.1 These Terms and Conditions, together with any quotation or booking confirmation, constitute the entire agreement between the Client and the Company in relation to the Services.

15.2 If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

15.3 The failure of either party to enforce any right or provision under these Terms and Conditions will not constitute a waiver of such right or provision.

15.4 The Client may not assign or transfer its rights or obligations under the Contract without the prior written consent of the Company.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any Contract between the Client and the Company are governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales will have exclusive jurisdiction to settle any disputes or claims arising out of or in connection with the Services or these Terms and Conditions.

By confirming a booking with Shoreditch Removals, the Client acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.