Shoreditch Removals Privacy Policy

This Privacy Policy explains how Shoreditch Removals collects, uses, stores, and protects the personal data of its customers and prospective customers. It applies to all Shoreditch Removals customers and users of our services within our service area, including individuals and businesses who request quotes, make bookings, or otherwise interact with us.

We are committed to protecting your privacy and handling your personal data in a lawful, fair, and transparent manner in line with the UK General Data Protection Regulation and applicable data protection laws.

Who We Are and Scope of This Policy

Shoreditch Removals is a removals and associated services provider operating in the local area and surrounding regions. This Privacy Policy applies to all personal data processed by Shoreditch Removals in connection with our services, including removals, packing, storage, and related customer support activities.

By using our services or providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy.

Personal Data We Collect

We may collect and process the following categories of personal data, depending on how you interact with us and which services you use:

Identification and contact details such as your name, postal address, property addresses involved in the move, and any other contact information you choose to provide.

Booking and service information such as preferred moving dates and times, property access information that is necessary for the move, inventory lists or descriptions of items to be moved, and details of any special handling requirements.

Communication records such as records of your communications with us, including notes from telephone calls, and any feedback or queries you submit.

Payment and billing information such as the amount paid, payment method, and billing history. We do not store or directly process full payment card details, which are handled by our appointed payment service provider.

Technical and usage data such as basic technical information collected when you visit our website, including logs and usage statistics, where this is necessary to operate and secure our website.

We collect personal data directly from you when you contact us, request a quote, make a booking, or otherwise use our services. We may also receive some data from third parties such as comparison sites or referral partners, where you have provided your data to them for the purpose of obtaining removal services.

Lawful Basis for Processing

We process your personal data only when we have a lawful basis to do so. Depending on the circumstances, our lawful bases are:

Contract: We process your personal data to provide you with quotations, to enter into and perform a contract for removals or related services, to manage your booking, to communicate with you regarding the service, and to resolve any issues or queries.

Legal obligation: We may process your personal data where this is necessary to comply with our legal obligations, such as tax, accounting, insurance, or regulatory requirements.

Legitimate interests: We may process your personal data where it is necessary for our legitimate business interests, provided that these are not overridden by your rights and interests. This includes managing and improving our services, responding to enquiries, maintaining security, preventing fraud, and handling customer feedback or complaints.

Consent: In limited cases, we may rely on your consent, for example for certain types of marketing communications. Where we rely on consent, you may withdraw it at any time. Withdrawing consent will not affect the lawfulness of processing that took place before the withdrawal.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide quotes and estimates for removals and related services based on the information you give us.

To set up and manage your booking, including confirming details, arranging access, scheduling staff, and coordinating the move.

To deliver removals, packing, storage, and related services you have requested.

To communicate with you before, during, and after the service regarding arrangements, updates, and after-service follow-up.

To process payments, manage invoices, and keep relevant accounting and financial records.

To respond to enquiries, requests, feedback, and complaints.

To manage our business operations, including service quality, training, and internal reporting.

To protect our rights, property, and safety, and the rights, property, and safety of our staff, contractors, and customers.

Data Sharing and Processors

We may share your personal data with trusted third parties where necessary for the purposes set out in this Privacy Policy. These third parties act as data processors or independent controllers depending on their role.

Data processors are service providers who process personal data on our behalf and only in accordance with our instructions. These may include:

Payment processing providers, who handle your payment transactions in a secure manner.

IT and hosting providers, who support our business systems, website, and data storage.

Customer management and communication service providers, where used to help manage our contacts and correspondence.

Operational partners, such as subcontracted crews or logistics support, where necessary to fulfil your booking.

Where we use data processors, we ensure appropriate data protection agreements are in place to safeguard your personal data.

We may also share personal data with professional advisers such as accountants, insurers, or legal advisers, where required in connection with our legal or business obligations. In certain circumstances, we may be required to disclose personal data to public authorities or regulators where required by law.

We do not sell your personal data.

Data Retention

We keep your personal data only for as long as necessary for the purposes for which it was collected, including to meet any legal, accounting, or reporting requirements.

In general, customer and booking records are retained for a minimum period required by tax and accounting laws and for a reasonable period thereafter to deal with any queries or claims relating to our services. Communications and enquiries that do not lead to a booking may be kept for a shorter period, where necessary to manage follow-up or customer service.

When personal data is no longer needed, we will securely delete or anonymise it so that it can no longer be associated with you.

International Transfers

Our core operations are based in the United Kingdom. If any of our service providers transfer or store personal data outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data in accordance with applicable data protection laws, such as standard contractual clauses or equivalent mechanisms.

How We Protect Your Data

We implement technical and organisational measures designed to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include access controls, secure storage, and procedures to limit personal data access to staff and contractors who need it to perform their duties and are subject to confidentiality obligations.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exceptions. These rights include:

Right of access: You have the right to request confirmation of whether we process your personal data and to request a copy of that personal data.

Right to rectification: You have the right to request that inaccurate or incomplete personal data we hold about you is corrected or completed.

Right to erasure: In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected.

Right to restriction of processing: You have the right to request that we restrict the processing of your personal data in certain situations, such as while we are considering a request to rectify it.

Right to data portability: In certain circumstances, you have the right to receive your personal data in a structured, commonly used, and machine-readable format and to have it transmitted to another controller where technically feasible.

Right to object: You have the right to object to processing that is based on our legitimate interests, including profiling based on those interests. We will stop processing your personal data unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or the processing is for the establishment, exercise, or defence of legal claims.

Right to withdraw consent: Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time.

You also have the right to lodge a complaint with the relevant supervisory authority if you believe that your data protection rights have been infringed.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we provide. Any significant changes will be made clear in the updated version. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.

Contacting Us About Privacy

If you have any questions about this Privacy Policy or how we handle your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the contact details published on our website or available from our office. We will respond to your query as promptly as we reasonably can and in accordance with applicable data protection law.